Capabilities

• Multilingual & Multicultural
• Efficient customer oriented and computer efficient operators who are equipped to handle all types of customer calls using latest CRM Packages
• Inbound Calling
• Sales Support Helpline
• Customer Service Helpline
• Telemarketing-advertising Response
• Customer Care Helpline
• Complaint Recording and Handling

Benefits

Key benefits of utilizing Aequors Contact Management Centers:

• Capability to support customers by effectively managing multiple customer access channels including the Telephone, Web self-service, e-mail, Chat and IVR
• Consistent quality of service guidelines across all media and provide real-time, detailed management reporting to improve productivity and monitor service levels
• Traditional ACDs (Automatic Call Distributor) will be complemented by intelligent VoIP, e-mail, fax, chat, and call-me-back request routers for more efficient skills-based routing and call routing based on detailed customer data; Use a single system to monitor customer calls, e-mail, text chat and queue times and enable agents to respond based on service level agreements and business rules
• Latest technologies in agent scheduling and load-balancing
• Systems are tightly integrated with warehousing, shipping and accounting to provide customers with the latest details on their orders
• Leverage the benefits of CRM to raise customer service, raise revenues and lower costs.